ALAN ANDREWS - RESUME

Telephone: (757) 348 0464 • E-Mail: alan@1techservice.com
USA Green card holder (Employment Authorized - Permanent Resident)

INFORMATION TECHNOLOGY PROFESSIONAL
SYSTEMS ENGINEER • NETWORK ADMINISTRATOR • SYSTEMS ADMINISTRATOR • PROJECT LEADER

15 years widely experienced IT professional, Microsoft Certified. Valuable experience in real world technical environments. Accomplished systems engineer and network/systems administrator skilled in all facets of desktop and network systems planning, installation, configuration, and maintenance. Highly proficient in troubleshooting and repair, training, help desk support, remote access/dial-up solutions, Internet/Intranet technology. Exceptional project management, organization, and communication skills. Detail-oriented, customer-focused service approach. Able to grasp and assimilate new applications and technologies. Highly experienced in large enterprise administration & technical project work.
Areas of expertise include:

·         Systems administration for NT & Windows multi domain environment.

·         Senior administration of MS Exchange 4000 user organization

·         Windows 2000, XP deployment project planning

·         Web Hosting & Development, Intranet & Internet development, Internet Information Server (IIS)

·         High-level involvement in corporate ‘legacy to new technology’ migration projects.

·         Systems Design and Implementation • Office Automation Solutions

·         LAN, WAN Design, Connectivity, and Implementation

·         Connectivity Schematics • Client/Server Topology Network Security • Document Storage

·         IT site management, purchasing & budget control

·         ERP Systems Administration • Database Administration • CITRIX Terminal Services

TECHNICAL EXPERTISE

Operating Systems & Server Applications: Windows 2000 Advance Server, W2K Professional, Windows NT 4.0 Server, Citrix Terminal Server, Windows NT 4.0 Workstation, SQL server, Pervasive SQL, IIS, MS Exchange 5.5, Novell,  Unix & Linux aware.

Software Applications: Microsoft Exchange 5.5, Microsoft SQL , Mcafee Total Virus Defense suite, Trend Micro Anti Virus for Exchange, Visio, Seagate Backup Exec, Arc Serve, Symantec Norton Ghost, VB6, ASP, HTML, MS Outlook, Microsoft Office 97/2000/2003 (Word, Excel, PowerPoint, Outlook, Access).

Network Protocols: TCP/IP, IPX/SPX, NetBEUI, FTP, HTTP, SSL, POP

Hardware: Dell Poweredge Servers, Compaq Proliant servers, HP Jet Direct Printer Servers, CISCO routers, 3COM Hubs and Switches, HP Switches, HP DAT and DLT Tape Drives, CD-Writers, HP & Epson Printers, Workstations: HP/Compaq , DELL, Gateways, Sony, 3M Volition Fiber Switch

Laptops: Sony, Gateway, Compaq, Toshiba, Dell, IBM

EDUCATION / QUALIFICATIONS

PROFESSIONAL EXPERIENCE

KITCO Fiber Optics Inc., USA (July 2003 to PRESENT)
I.T. Manager www.kitcofo.com

Management and support of 40 user office environment. Reporting directly to company C.E.O. Supervision of 1 technical assistant.

• Supporting NT & Windows 2000 server network infrastructure. Anti virus & Spam control
• Cisco PIX & VPN remote connectivity for traveling users
• Maintenance and support of MAX ERP system on SQL database.
• Support and maintenance of Avaya IP Phone system.
• I.T. Purchasing and budget control
• Responsible for all I.T. Related implementations and project planning, advice and recommendation

Alan Andrews Consulting., USA (July 2002 to PRESENT) part time
I.T. Consulting Services

Contractual support & consulting services to local companies around Hampton Roads VA

• Network installations & repairs
• Website development

Choice One OnLine Inc., USA (September 2001 to July 2002)
IIS, NT Web E-Services Systems Administrator www.choiceoneonline.com

Senior level support of web hosting company in Western New York. IIS development & maintenance of multi tier web hosting environment.

• Supporting NT IIS infrastructure hosting approximately 1500 customers web sites. New server integrations. This includes maintenance and critical uptime stability.
• Project planning, design and implementation of new custom web sites. User web migration, SQL server support for commercial online secure shopping carts.
• Development of automated administration tools for rapid web development. Technical 3^rd level support of web applications. ASP, VB6.0, HTML, ADO & ADSI Object developments.

Healtheon WebMD, INC., USA (March 1999 to August 2001)
Enterprise Systems Administrator – Windows 2000 Technical Project Leader www.webmd.com

Management of I.S. Dept at 2 physical sites within corporate organization. Senior level systems administration. Responsible for all IT infrastructure planning & maintenance. Technical project leadership on several major corporation ventures.

• Identified need for Corporate Anti Virus system, researched costing thereof and made Corp aware.
  Took on responsibility to ensure purchase and efficient deployment of Anti Virus software. Since purchasing and deployment, company has had little or no effect from software viruses. This in turn has made for financial savings on support times required to fix virus related issues, and also good corporate image with external clients.

·         Project planning, design and implementation of new site move. Including user migration, server builds, new email server, redirection of logon scripts, and time planning for actual physical move. Consultation with Telephony Company, WAN connectivity Ops, and management. Issuing adequate notification and help guides for users during site move. Subsequent remedy thereof for any issues related to the move. Achieved goals successfully without any major interruptions to system functionality.

·         Senior Project lead for Windows 2000 infrastructure implementation within 4000 user WAN Cost evaluation, technical planning, project implementation. Heading a team of 22 nationwide IT staff for IT global services in a multi stage planning & research for legacy NT 4.0 to W2K transition. Project on-going.

• Design, build and implementation of Intranet WEB based IT Helpdesk system for call logging and tracking.
  System used by all sites to log calls and obtain performance statistics from. Accomplished task within time frame, and made available a simplistic logging system, which is now in use by all IT depts.
• IT dept purchasing responsibilities; oversaw hardware/software upgrades and new system implementations to aid in client business growth.

ERISSON MOBILE UK Ltd, Worksop, UK (1998 to 1999) 1 year contracted
Novell to NT conversion rollout consultant / MS Mail to MS Exchange migration engineer

Novell to NT conversion rollout consultant: Working in a small specialist team. Primarily responsible for 1000 user, Novell to NT migration. This included:

• Installing & configuring Compaq Proliant 6500 servers. NT server OS install and configure within multi-master & resource domain environment. Implemented backup & disaster recovery schema.
• Installing Microsoft SMS server 1.2 for automated software distribution on new client PC’s. Migration of user data from legacy Novell to new NT 4.0 system.
• Implementation of Ghost imaging software & automated scripts for efficient batch build of new client PC’s. Staged deployment PC’s and walk-thro support thereafter.

Maintained project goal and time targets. Little, or no disruption, to service due to good time planning and efficient technical team.

MS Mail to MS Exchange migration engineer:

• Installation and configuration of MS Exchange site within International organization
• Migration of all existing clients from MS Mail to MS Exchange. Automated process using bespoke in-house application for exporting/importing MS Mail mmf files into PST files and subsequent import into MS Exchange server information store. User mailbox and data migration (27GB total). Outlook mail profile auto creation by devised logon scripts.

After careful planning this project was successfully completed within one weekend, and new email system was fully functional on following Monday. No disruption to productivity incurred.

Remained on contract after projects completed as development and support consultant.
 

HALIFAX BANK PLC, Leeds, UK (1997 - 1998) 1 year contracted
Helpdesk 3^rd Line support analyst – Team Lead

Leadership and 2^nd/3^rd level support of helpdesk support staff. Supporting 6500 users within enterprise NT domain environment. Development of departmental Intranet, serving as a support tool for helpdesk staff. Built up and maintained an efficient support team from entry level staff

UNISYS UK Ltd, Milton Keynes, UK (1995 - 1997) 2 year contracted
National Field Support Engineer

Technical support for retail, banking & industrial organizations. Dealing with software, hardware & network related problems. Working to pre-defined service level agreements for problem resolution.

SIEMENS NIXDORF UK Ltd, Milton Keynes, UK (1991 - 1995) 5 year contracted
EPOS & Field Support Engineer

EPOS Installation projects working within major blue chip organizations. Technical support for retail, banking & industrial organizations. Dealing with software, hardware & network related problems. Working to pre-defined service level agreements for problem resolution.

BRITISH COAL CORP., UK (1979 - 1991)
RCM Test Engineer

Mechanical test engineer, system maintenances & routine condition monitoring. Time served Mechanical engineer.

Call 757 348 0464